Release Notes

7
Release Notes for Cisco Unified Workforce Optimization Quality Management Release 8.5(1)
8.5(1)
Caveats
Open Caveats
The caveats in Table 1 describe possible unexpected behavior in the latest Cisco Unified Workforce
Optimization Quality Management 8.5(1) SR1 release. These caveats may also be open in previous
releases. Bugs are listed in order of severity and then in alphanumeric order by bug identifier.
Table 2 Open Caveats for Cisco Unified Workforce Optimization Quality Management 8.5(1) SR1
Identifier Severity Component Headline
CSCth15873 3 qm SNMP Notification does not work for MANA
CSCth15886 3 qm Users cannot evaluate contact recording using a localized evaluation form
CSCth19023 3 qm Cisco IP Communicator phone names must begin with SEP
CSCth19030 3 qm Error msg on login page shows credentials are invalid when svcs are down
CSCth19039 3 qm Using SSL to access download pages (see summary) might corrupt MSI
CSCtj88764 3 qm Format errors appear in the form and section comments for the Agent Scored
Evaluation Report
CSCtj95149 3 qm Unable to record screen for an ACD agent with a resource login ID which
contains multibyte characters
CSCtk00582 3 qm Accented characters do not appear in PDF reports
CSCtj88769 4 qm If AD user password has a space in it the OK button will be disabled
Closed Caveats
Table 3 contains information about the known limitations in the latest Cisco Unified Workforce
Optimization Quality Management release. Cisco has evaluated these defects on a case-by-case basis.
For each defect, we have determined that one of the following is true:
The software functions as designed.
The issue cannot be resolved.
Table 3 Closed Caveats for Cisco Unified Workforce Optimization Quality Management
Identifier Severity Component Headline
CSCtk00556 3 qm Asian characters do not appear in PDF reports
CSCtk00616 3 qm Accented characters are garbled when you open a report in CSV in MSExcel