Release Notes

Release Notes for Cisco Unified Workforce Optimization Quality Management Release 8.5(1)

8.5(1)

Limitations and Restrictions

Users cannot evaluate contact recording using a localized evaluation form

When a user who is assigned to a localized workflow using a localized evaluation form tries to evaluate

a contact recording, a message appears indicating the user is not authorized to evaluate the contact

recording.

To work around this problem, do not assign a name to an evaluation form using special localized

characters. Alternatively, select the Allow Evaluators to Change Form check box from the Workflow

Administration window in Quality Management Administrator.

Using SSL to access download pages (see summary) might corrupt MSI

Downloading an MSI from the Admin.htm, Desktop.htm, or Recording.htm using SSL might corrupt the

MSI and cause installation errors.

To work around this problem, use a standard http URL. Do not use an https URL.

If AD user password has a space in it the OK button will be disabled

When you type an Active Directory password that includes a space in the User Password field on the

Domain Information window, the OK button is disabled.

To work around this problem, remove the space from the password and try again.

Unable to record screen for an ACD agent with a resource login ID which

contains multibyte characters

When the resource login ID for an ACD agent contains multibyte characters, Quality Management

cannot record the agent’s screen. Also, a user cannot play back a recording when the agent’s resource

Optimization:

Error while connecting to screen server. Media Player will play the voice recording.

To work around this problem:

• User—If you encounter this error while trying to play back a screen recording, log out of Cisco

Unified Workforce Optimization, and then log in again.

• Administrator—Choose one of the following options:

–

Use a resource login ID that does not contain multibyte characters or create a knowledge worker

in Quality Management Administrator.

–

If the ResourceLoginID contains multibyte characters, the machine (either the Recording server

or the Desktop Recording client) that records the call must run the same operating system

Accented characters do not appear in PDF reports

When you generate a report containing accented characters, the accented characters are missing from the

PDF.

To work around this problem, run the report in HTML format.