Release Notes

4
Release Notes for Cisco Unified Workforce Optimization Quality Management Release 8.5(1)
8.5(1)
Limitations and Restrictions
Screen recording fails on desktop client
For individual client desktops, the screen portion of a recording is missing. The voice recording portion
is unaffected. The situation is rare and intermittent.
The screen recording service stops responding on individual client desktops. This is not a system-wide
occurrence.
Contact TAC for troubleshooting steps to take to correct this situation. Note:
• Several changes have been made in this release to prevent such occurrences. If the client desktop
uses desktop recording, the system will detect the condition, go into recovery mode, and restart the
screen recording service on the client desktop. Some recordings will be missing the screen
component.
• If the client desktop uses server (SPAN) recording, manual intervention is needed to correct the
situation.
• If MANA is enabled, you will be notified (message 2013: Screen recording not responding on PC)
if this situation occurs.
Japanese version of the Cisco Unified Workforce Optimization Online Help
contains no index
There is no index available for the Japanese localized help for Cisco Unified Workforce Optimization.
There is no work around for this issue.
Localized Help for Cisco Unified Workforce Optimization was not Updated for
Version 8.5
Cisco Unified Workforce Optimization uses the same localized help files provided with Quality
Management 8.0(2). Refer to the Cisco Unified Workforce Optimization Quality Management
Application User Guide Version 8.5 for the latest information.
SNMP Notifications do not work for Mana
Configuring the Monitoring and Notification window in Site Configuration Setup to send SNMP
notifications does not work.
Choose another notification method from the Monitoring and Notification window. Your options are:
• Use Event Viewer—Choose this check box to display notification messages in the Event Viewer.
• Use Email Notification— Choose this check box to send notification messages by email.
Cisco IP Communicator phone names must begin with SEP
When configuring phone names for Cisco IP Communicator, verify all phone names begin with SEP. If
the phone names do not begin with SEP, you will not be able to find them when you search for devices
from the VoIP Devices window in Quality Management Administrator.