Release Notes

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Release Notes for Cisco Unified Workforce Optimization Quality Management Release 8.5(1)
8.5(1)
Installation Notes
Installation Notes
For step-by-step installation and upgrade instructions, see the Installation Guide for Cisco Unified
Workforce Optimization Quality Management 8.5.
Limitations and Restrictions
Network Recording and Monitoring does not support Secure Real-time
Transport Protocol (SRTP)
Network Recording and Monitoring (NRAM) does not support SIP trunks that have encryption of
signaling enabled. In Cisco Unified Communications Manager Administration, the SIP Trunk Security
Profile that is associated with the Recording Server SIP Trunk should have the Device Security Mode
set to Non Secure.
Multi-line devices must use the same Network Recording service for each
extension
When configuring extensions on a single device for network recording, any extensions that are enabled
for network recording must use the same Network Recording service.
Quality Management Administrator associates a device with a recording service, so it cannot assign
individual extension with a separate recording service.
Screen recordings of extra-wide screens fail when exported as WMV
Screen recordings of monitors with a screen resolution greater than 2,048 pixels in width (for example,
dual monitors side by side) play back as expected in Cisco Quality Management. However, when these
recordings are exported to WMV format, the screen recording portion of the recording appears as a
narrow band of static when played.
To resolve this problem, set the screen resolution of the recorded monitor to a width less than 2,048
pixels if you will be exporting the recording.
Restarting the Network Recording service while performing network recording
might cause poor quality audio
Calls that are active when the Network Recording service is stopped and are still active when the service
is restarted might result in recordings that have poor-sounding audio.
To work around this problem, do not restart the Network Recording service while calls are active.
Symptoms will persist until all the calls that were active when the Network Recording service was
stopped have been disconnected.