Release Notes

Release Notes for Cisco Unified Workforce Optimization Quality Management Release 8.5(1)

8.5(1)

Introduction

These release notes describe new features, requirements, restrictions, and caveats for Cisco Unified

Workforce Optimization Quality Management 8.5(1). These release notes are updated for every

maintenance release but not for patches or hot fixes. Before you install Cisco Quality Management, we

recommend that you review this document for information about issues that may affect your system.

System Requirements

Quality Management is integrated into the following Cisco Unified Contact Center Express (Unified

CCX) environments:

Table 1 Supported Cisco Unified CCX environments

Cisco Quality Management works with any official Cisco maintenance release version of Unified CCX

and Unified CM displayed in Table 1.