Release Notes

ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified Workforce Optimization Quality Management 10.0(1)

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Release Notes for Cisco Unified Workforce

Optimization Quality Management Release 8.5(1)

Revised: July 22, 2011

These release notes describe all versions of Cisco Unified Workforce Optimization Quality Management

8.5(1).

To view the release notes for previous versions of Quality Management, go to:

http://www.cisco.com/en/US/products/ps8293/prod_release_notes_list.html.

To access the latest software upgrades for all versions of Quality Management, go to

http://www.cisco.com/cisco/software/type.html?mdfid=281160976&catid=null.

Contents

• Introduction, page 2

• System Requirements, page 2

• Related Documentation, page 2

• New and Changed Information, page 2

• Installation Notes, page 3

• Limitations and Restrictions, page 3

• Caveats, page 6

• Troubleshooting, page 8

• Obtaining Documentation, Obtaining Support, and Security Guidelines, page 8

Summary of content (10 pages)

PAGE 1
Release Notes for Cisco Unified Workforce Optimization Quality Management Release 8.5(1) Revised: July 22, 2011 These release notes describe all versions of Cisco Unified Workforce Optimization Quality Management 8.5(1). To view the release notes for previous versions of Quality Management, go to: http://www.cisco.com/en/US/products/ps8293/prod_release_notes_list.html. To access the latest software upgrades for all versions of Quality Management, go to http://www.cisco.com/cisco/software/type.
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Introduction Introduction These release notes describe new features, requirements, restrictions, and caveats for Cisco Unified Workforce Optimization Quality Management 8.5(1). These release notes are updated for every maintenance release but not for patches or hot fixes. Before you install Cisco Quality Management, we recommend that you review this document for information about issues that may affect your system.
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Installation Notes Installation Notes For step-by-step installation and upgrade instructions, see the Installation Guide for Cisco Unified Workforce Optimization Quality Management 8.5. Limitations and Restrictions Network Recording and Monitoring does not support Secure Real-time Transport Protocol (SRTP) Network Recording and Monitoring (NRAM) does not support SIP trunks that have encryption of signaling enabled.
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Limitations and Restrictions Screen recording fails on desktop client For individual client desktops, the screen portion of a recording is missing. The voice recording portion is unaffected. The situation is rare and intermittent. The screen recording service stops responding on individual client desktops. This is not a system-wide occurrence. Contact TAC for troubleshooting steps to take to correct this situation. Note: • Several changes have been made in this release to prevent such occurrences.
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Limitations and Restrictions Users cannot evaluate contact recording using a localized evaluation form When a user who is assigned to a localized workflow using a localized evaluation form tries to evaluate a contact recording, a message appears indicating the user is not authorized to evaluate the contact recording. To work around this problem, do not assign a name to an evaluation form using special localized characters.
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Caveats Asian characters are garbled when you open a report in CSV in MSExcel When you open a report containing Asian characters in CSV format in Microsoft Excel, the Asian characters are garbled. To work around this problem, open the CSV report in Notepad. Caveats • Using Bug Toolkit, page 6 • Open Caveats, page 7 • Resolved Caveats, page 8 Using Bug Toolkit Known problems (bugs) are graded according to severity level.
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Caveats Open Caveats The caveats in Table 1 describe possible unexpected behavior in the latest Cisco Unified Workforce Optimization Quality Management 8.5(1) SR1 release. These caveats may also be open in previous releases. Bugs are listed in order of severity and then in alphanumeric order by bug identifier. Table 2 Open Caveats for Cisco Unified Workforce Optimization Quality Management 8.
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Troubleshooting Resolved Caveats This section lists caveats that are resolved but that may have been open in previous releases. Bugs are listed in order of severity and then in alphanumeric order by bug identifier. Because defect status continually changes, be aware that this document reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Toolkit (see the “Using Bug Toolkit” section on page 6).
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Obtaining Documentation, Obtaining Support, and Security Guidelines Documentation Feedback You can provide comments about this document by sending email to the following address: ccbu_docfeedback@cisco.com We appreciate your comments. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at http://www.cisco.com/go/trademarks.
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Obtaining Documentation, Obtaining Support, and Security Guidelines Release Notes for Cisco Unified Workforce Optimization Quality Management Release 8.5(1) 10 8.