Technical References

Workforce Management Reports Reference Guide
6 June 15, 2012
User Access to Reports
Your user role determines which reports you can access and the content of those
reports. In general, you can access only the information that pertains to the teams
and CSQs you are assigned, and to the agents who are assigned to those teams and
CSQs.
This document describes all the reports available in WFM. If you do not see a specific
report listed when you log in, it is not available to you.