Technical References

Workforce Management Reports Reference Guide
34 June 15, 2012
Agent Graph Interval
The Agent Graph Interval chart is a visual representation of the number of forecast,
actual, and scheduled agents per half-hour interval for a selected CSQ on a selected
date. Intervals are charted on the X
axis, and agents are charted on the Y axis.
You must select the following to display the chart:
■ Date
■ CSQ
Figure 8. Agent Graph Interval chart