Technical References

Workforce Management Reports Reference Guide
32 June 15, 2012
Service Level Graph Interval
The Service Level Graph Interval chart is a visual representation of the of the service
level and abandon percentage for a selected CSQ by half-hour interval on a selected
date. Intervals are charted on the X axis, and the service level and abandon
percentage are charted on the Y axis.
You must select the following to display the graph:
■ Date
■ CSQ
Figure 6. Service Level Graph Interval chart