Technical References

Workforce Management Reports Reference Guide
30 June 15, 2012
Forecast Accuracy Graph
The Forecast Accuracy Graph chart is a visual representation of the forecast accuracy
percentage and handle time accuracy percentage for a selected CSQ over a selected
date range. Dates are charted on the X axis, and accuracy percentages are charted on
the Y axis.
You must select the following to display the graph:
■ Start date
■ End date
■ CSQ
Figure 4. Forecast Accuracy Graph chart