Technical References

Performance Analysis Reports
June 15, 2012 29
Service Level Graph
The Service Level Graph report is a visual representation of the service level and
abandon percentage for a selected CSQ over a selected date range. Dates are charted
on the X axis, and the service level and abandon percentage are charted on the Y axis.
You must select the following to display the graph:
■ Start date
■ End date
■ CSQ
Figure 3. Service Level Graph chart