Technical References

Workforce Management Reports Reference Guide
28 June 15, 2012
■ Actual Agents – Forecast Agents
■ Actual Agents – Scheduled Agents
Call Volume Graph
The Call Volume Graph chart is a visual representation of the number of forecast and
actual calls offered for a selected CSQ over a selected date range. Dates are charted
on the X axis, and offered calls are charted on the Y axis.
You must select the following to display the chart:
■ Start date
■ End date
■ CSQ
Figure 2. Call Volume Graph chart