Technical References

Workforce Management Reports Reference Guide
22 June 15, 2012
CSQ coverage codes are as follows:
CSQ Schedule By Interval
The CSQ Schedule by Interval displays the schedule for selected CSQs for a selected
date by half-hour intervals.
To display the report, you must select:
■ Date
■ CSQ
You can also select which fields to display, except for CSQ and Date, which are
required.
The following are the fields that appear in the report. You can customize the order in
which the fields appear.
■ CSQ
■ Date
■ Interval
■ Forecast Agents
■ Scheduled Agents
■ Scheduled Agents – Forecast Agents
■ In Service
■ Break
■ Lunch
■ Exception
■ Project
■ Assignment
<blank> Available but not scheduled
Code Description
– Fewer agents scheduled in service than forecast requirements
* Agents scheduled in service match forecast requirements
+ More agents scheduled in service than forecast requirements
Code Description