Technical References

Schedule View Reports
June 15, 2012 21
You can also select which fields to display, except for Agent and Date, which are
required.
The following are the fields that appear in the report. You can customize the order in
which the fields appear.
■ Agent
■ Date
■ Start Time
■ End Time
■ Duration
■ Username
CSQ Schedule By Agent
The CSQ Schedule By Agent report displays agent schedules for a selected date, agent
type, and CSQ.
The possible agent catgories are:
■ All Agents for CSQ
■ Agents for CSQ With Available Time
■ Agents Scheduled for CSQ
The report shows the hourly schedule for the selected day. Each agent’s schedule is
coded to show the activity scheduled for each hour. Coverage for each CSQ is also
shown.
Agent activity codes are as follows:
Code Description
XIn service
BBreak
LLunch
AAssignment
PProject
EException
C Closed service
– Not available