Technical References

Schedule View Reports
June 15, 2012 19
Schedule View Reports
The following reports are in the Schedule View category:
■ Agent Schedule Daily (page 19)
■ Agent Schedule Weekly (page 20)
■ CSQ Schedule By Agent (page 21)
■ CSQ Schedule By Interval (page 22)
■ Team Scheduled Task Hours (page 23)
■ Agent Overtime (page 20)
■ Agent Task Percentages (page 24)
■ Agent Task Graph (page 24)
Agent Schedule Daily
The Agent Schedule Daily report details selected agents’ scheduled activities by day
for a selected date range.
To display the report, you must select:
■ Start date
■ End date
■ Team or CSQ mapping
■ Agent
You can also select which fields to display, except for Agent and Date, which are
required.
The following are the fields that appear in the report. You can customize the order in
which the fields appear.
■ Agent
■ Date
■ Activity Start Time
■ Activity End Time
■ Activity Type
■ Activity Duration
■ CSQ