Release Notes

Release Notes for Cisco Workforce Management 8.2(2)
Documentation Updates
The statement should read as follows.
The following statement is incorrect on page 115 in the Workforce Management Administrator User
Guide.
• Magenta for meal time
The statement should read as follows.
• Magenta for lunch time
Read lunch for meal throughout the document.
Column Headers for Schedule Reports
Added the description of Interval to the table on 239 of the Workforce Management Administrator User
Guide.
Handling Email Options
The following topic was omitted from page 151 in the Workforce Management Administrator User
Guide.
WFM provides forecast options for processing email contacts received during and after business hours.
These options are available when you select Email as the CSQ Type when creating a forecast. See
"Generating an Email Forecast without Trends" on page 13 for additional information.
Minimum
Delay
Enter the minimum delay using the HH:MM format. The minimum
delay is the minimum amount of time that must elapse between the
shift arrival time and the start of the work condition activity.
Maximum
Delay
Enter the maximum delay in hours and minutes using the HH:MM
format. The maximum delay is the maximum amount of time that must
elapse between the shift arrival time and the start of the work
condition activity.
Interval The schedule interval for the selected period. Use the following key to
determine the scheduled activity for each interval.
• x — In service
• B — Break
• L — Lunch
• C — Exception
• H — Closed
• - - — Not available
• m — In contract (On Assignment)
• P — In Project
This information only appears in the Schedule - Coverage per Interval
Report.