Release Notes

Release Notes for Cisco Workforce Management 8.2(2)
Documentation Updates
Verifying Prerequisites
The following note was omitted from page 28 of the Workforce Management Installation Guide.
Note If you plan to use Active Directory to manage WFM user accounts, the WFM server must be part of the
Active Directory domain.
The following information from page 28 of Workforce Management Installation Guide needs
clarification. The guide states:
Before you install WFM, you must install and configure the following systems.
• Cisco Unified Contact Center Express (Unified CCX)
• Cisco Unified Communications Manager (Unified CM) or Unified Communications Manager
Express (Unified CME)
• Cisco Unity server
In fact, a Cisco Unity server is not required for WFM. The last bullet point should be:
• Cisco Unity server, if you have a Unity server
Workforce Management Administrator User Guide
Creating a Work Condition
The following statement is incorrect on page 114 in the Workforce Management Administrator User
Guide.
Unified CCX 6.0 Unified CM 4.3
Unified CCX 7.0 Unified CM 7.0
Table 4 Verified configurations
ACD PBX
Minimum
Delay
Enter the minimum delay using the HH:MM format. The minimum
delay is the amount of time that must elapse between the shift arrival
time and the start of the work condition activity.
Maximum
Delay
Enter the maximum delay in hours and minutes using the HH:MM
format. The delay is the maximum amount of time that must elapse
between the shift arrival time and the start of the work condition
activity.