Release Notes

Release Notes for Cisco Workforce Management 8.2(2)
Documentation Updates
Documentation Updates
This section provides documentation changes that were unavailable when the Workforce Management
for Cisco Unified Workforce Optimization release 8.2 documentation suite was released.
The following table lists the documents that are affected, the page(s) of the document on which the
change appears, and the revision date.
Workforce Management Installation Guide
System Environment
The following statement on page 28 of the Workforce Management Installation Guide was
incorrect.WFM has been verified in the following configurations:
It should read as follows.
Document name Page(s) Change type Revision date
Workforce Management Installation Guide 16 omission 19 May 2008
28 change 6 Nov 2007
28 delete 19 May 2008
Workforce Management Administrator User Guide 24 Change 02 Apr 2009
114 omission 19 May 2008
115 change 19 May 2008
151 omission 19 May 2008
161 omission 19 May 2008
239 add 19 May 2008
244 omission 19 May 2008
288 change 19 May 2008
295-299 change 19 May 2008
Ta b l e 3 Verified configurations
ACD PBX
Unified CCX 5.0 Cisco Unified CallManager (Unified CM) 5.1, 6.1
Unified CCX 6.0 Unified CM 4.3
Ta b l e 4 Verified configurations
ACD PBX
Unified CCX 4.1 Cisco Unified Communications Manager 4.3
Unified CCX 5.0 Cisco Unified CallManager (Unified CM) 5.1, 6.1