Release Notes

Release Notes for Cisco Workforce Management 8.2(2)
Resolved Caveats
Resolved Caveats
The following issues have been resolved in WFM 8.2(2).
Note You can view more information and track individual WFM defects using the Cisco Bug Toolkit located
at: http://www.cisco.com/support/bugtools/Bug_root.html
Ta b l e 2 Caveats resolved in release 8.2(2)
CDETS Number Severity Headline
CSCso67663 2 Number of calls received and handled in WFM variation from
UCCX.
CSCso67760 2 The list of available agents is empty in the agent schedule trade
screen
CSCso67778 2 WFM sync service does not restart automatically after CTI failure.
CSCso67804 2 Supervisor screen refresh problem
CSCso67723 2 Partial exceptions do not get applied correctly at schedule
production.
CSCso80880 2 WFM Process server sometime stops and needs to be manually
restarted.
CSCso67603 3 Hour Gap calculation is wrong in edit forecast
CSCsl08287 3 Internal links in WFM online help documents do not work
CSCso67632 3 Data missing on Individual Schedule report.
CSCso67737 3 All Exceptions applied in schedule edits are the default color (red).
CSCso67768 3 Adherence % is not populated in Agent Report Card Report.
CSCsq30106 3 Agent and team productivity data is off by one day
CSCsq30201 3 Totals of paid and unpaid hours are wrong in schedule edit and
detailed in
CSCsq30293 3 Exceptions are not updated thru schedule edit for certain scenarios