Release Notes

Release Notes for Cisco Workforce Management 8.2(2)

Limitations and Workarounds

Column sorting does not work after a manual refresh in Adherence

Problem: When WFM first displays the Adherence pane, the columns can be sorted. When you refresh

the Adherence pane, column sorting no longer works on the Adherence pane.

Solution: Exit the Adherence pane and return to the Adherence pane. When you return to Adherence

pane, sort the columns before manually refreshing the pane.

Teams with names longer than 25 characters are not imported to WFM

Problem: WFM cannot import teams with names longer than 25 characters. This problem occurs any

time a team name contains more than 25 characters.

Solution: Choose one of the following options:

• Make sure all the team names in Unified CCX contains 25 or fewer characters.

• Manually create the team names in WFM and assign the required agents.

Open Caveats

The following issues are open in WFM 8.2(2).

Note You can view more information and track individual WFM defects using the Cisco Bug Toolkit located

at: http://www.cisco.com/support/bugtools/Bug_root.html.

Ta b l e 1 Open caveats in release 8.2(2)

CDETS Number Severity Headline

CSCsi99935 3 Column sorting does not work after a manual refresh in Adherence

CSCsl06610 3 Teams with names longer than 25 characters are not imported to

WFM

CSCsq30278 3 Internet Explore not responding