Release Notes

Release Notes for Cisco Workforce Management 8.2(2)
Installation
Step 1 Schedule a maintenance period for installation. Because WFM maintenance release installation requires
bringing down a WFM system, schedule maintenance release installation for a maintenance period when
your WFM system is out of production.
Step 2 Back up your SQL Server WFM 8.2(1) or 8.2(1) SR1 database using SQL Server backup tools.
Note Do not remove the SQL Server WFM 8.2(1) or 8.2(1) SR1 database. The SQL Server
WFM
8.2(1) or 8.2(1) SR1 database is required during the upgrade process. Backing up your
database is recommended in case a problem occurs during the upgrade.
Step 3 Uninstall the base release on the WFM server. See “Uninstallation” for instructions.
Note Removing an SR if you have 8.2(1) SR 1 installed, takes approximately 10 minutes followed by
a reboot of the server. Removing 8.2(1) takes approximately 10 minutes and the system does not
reboot.
Step 4 Install the maintenance release on the WFM server. See “Installation” for instructions.
Note Installing WFM 8.2(2), including the configuration setup, takes approximately 30-40 minutes.
Step 5 After installation, log into WFM as an administrator and test your WFM system to ensure that it is
working properly.
Step 6 From the WFM interface, choose Agents > Agents. If the right pane displays a list of agents, the
synchronization was successful.
Step 7 Log into the WFM server as the local machine administrator and navigate to
C:\Program
Files\Cisco\WFO_WFM\log. Open the OOC Service log file, which is named
<yyymmdd>-ooCollector.log, where <yyyymmdd> is the date. Verify that the log file does not contain
any error messages.
Installation
If you are updating WFM 8.2(1) or WFM 8.2(1) SR1, use the following instructions to install WFM
8.2(2). If you are installing WFM for the first time, follow the instructions in the Workforce Management
Installation Guide for Cisco Unified Workforce Optimization.
Note Before you upgrade, consider running the WFM 8.2(1) or 8.2(1) SR1 version of WFM Configuration
Setup so you can make a note of the settings you used when you installed WFM
8.2(1) or 8.2(1) SR1.
Yo u r W F M
8.2(1) or 8.2(1) SR1 settings are not maintained during the upgrade process. You will need
to enter them again after you install WFM
8.2(2). See the Installation Guide for Cisco Unified Workforce
Optimization for instructions on running the Configuration Setup.