Release Notes

Release Notes for Cisco Workforce Management 8.2(2)
Obtaining Documentation, Obtaining Support, and Security Guidelines
6. Generate a forecast for the CSQ using reference dates for which you have historical data (see
“Generating a Forecast with Trends” on page 151 or “Generating a Forecast without Trends” on page
156 for instructions).
7. Create work shifts for the agents to handle chat (see “Creating a Work Shift” on page 103 for
instructions).
8. Assign the work shift to a agent (see “Assigning Work Shifts” on page 120 for instructions).
9. Create a schedule for the agents to handle chat (see “Creating a Schedule” on page 185 for
instructions).
Searching for an Item in a Table
The note on page 24 is revised to read as follows:
Note The search fields are NOT case sensitive.
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, security guidelines, and also
recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product
Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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