Manualshelf

Release Notes

ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified Workforce Optimization Adv Quality Management 9.0(1)
12345678910
Release Notes for Cisco Workforce Management 8.2(2)
WFM Maintenance Release Installation Planning
About Release 8.2(2)
WFM 8.2(2) is a maintenance release built on WFM 8.2(1). It includes the following fixes and
enhancements:
• Support for Cisco Unified Contact Center Express 7.0
• Resolves discrepancies between WFM and enterprise data
• Resolves schedule editing issues
• Additional fixes as detailed in "Resolved Caveats" on page 6
A maintenance release is an incremental release of software that provides fixes for defects, including all
fixes contained in previous maintenance releases. There are two types of maintenance releases: service
releases (SR) and update releases. The SR release can be installed over the base release and uninstalled
to return to the base release. An update release requires that you uninstall the base release before you
install the update release. To return to the base release from an update release, you must uninstall the
update release and reinstall the base release.
WFM 8.2(2) is an update release. You must uninstall WFM 8.2(1) or 8.2(1) SR1 before you can install
WFM 8.2(2). You cannot uninstall WFM 8.2(2) to return to the base release WFM 8.2(1) or 8.2(1) SR1.
Uninstalling WFM 8.2(2) removes WFM from your machine.
The maintenance release is available on CD only.
WFM Maintenance Release Installation Planning
This section provides information to help you understand when to install a WFM maintenance release
and the tasks it involves. It contains the following subsections:
• When to Install a WFM Maintenance Release
• Installation Order for WFM Components
• WFM Maintenance Release Installation Checklist
When to Install a WFM Maintenance Release
Installing a WFM maintenance release requires temporarily stopping all WFM services and processes
on your WFM server. Therefore, to limit impact to a live WFM system, schedule and install WFM
maintenance releases during a maintenance period when your WFM system is out of production.
Installation Order for WFM Components
WFM only supports a single WFM server. The WFM maintenance release is installed on the WFM
server.
WFM Maintenance Release Installation Checklist
Deploying a WFM maintenance release requires the following general tasks: