User Guide

Quality Management Desktop User Guide
58 September 2009
Folders in the Recordings Navigation Tree
There are 4 folders in the Recordings tab navigation tree. These folders contain all
contacts that are in the process of being evaluated.
Table 24 details which contacts
are in each folder.
NOTE: Supervisors and managers can also claim and evaluate
contacts if enabled by the administrator.
Table 24. Recordings tab folders
Folder Contact Description
Unscored Contacts that are as yet unclaimed by an evaluator and
unscored.
In Progress Contacts that are claimed by an evaluator but which are
not yet completely scored.
Needs Approval Contacts that are claimed by an evaluator, are fully
scored, and are awaiting approval.
Scored Contacts that are claimed, fully scored, and, if approval
is required, are approved.