User Guide

Quality Management Desktop User Guide
56 September 2009
enabled for export in QM Administrator is displayed. System metadata includes ID,
ANI, DNIS, acdCallId, lastName, firstName, agentId, username, and startTime.
To view QM metadata in Window Media Player:
1. Launch Windows Media Player.
2. Locate and select the desired exported recording file.
3. Right-click the exported recording file and choose Properties, and from the
Properties window, select the Content tab.
The metadata is displayed on the Content tab (Figure 22).
Figure 22. QM metadata displayed in Windows Media Player