User Guide

Archives Tab
September 2009 53
■ Click the Play or Next button to select and play the first recording in the list.
■ Move the Position progress bar to skip forwards or backwards in the
recording.
■ Move the Volume Control progress bar to control the volume of the recording.
■ Click the Pause button to stop the playback of a recording and click it again to
resume the playback of a recording where it stopped.
■ Click the Stop button to end the playback of the recording.
See "About Recordings" on page 20 for more information on recordings.
Editing Contact Metadata
User-defined metadata, if any, is displayed in the Contact Information pane. You can
add, edit, and delete this metadata.
To add, edit, or delete user-defined metadata:
1. In the selected contact’s Contact Information pane, double-click the metadata
field you want to edit.
The Edit Metadata for <metadata> dialog box appears.
2. Add new metadata, or edit or delete the existing metadata in the dialog box,
and then click OK.
3. Click Save.
Playing All Segments of a Call
You can play all segments of a call from when it enters the contact center to when it is
terminated, using the Associated Contacts feature.
Once you have searched for and found a contact, clicking the Associated Contacts
button enables you to see every call segment associated with that contact listed in the
Contacts pane.
Figure 20. Edit Metadata for <metadata> dialog box