User Guide

Reports Tab
September 2009 41
Archive System Access Patterns Report
This report displays a list of archived recordings that were reviewed over a specified
period. It enables you to determine if a significant number of recordings concerning a
particular agent, called number, or calling number were reviewed.
Audit Trail Access Report
This report displays which users accessed the archives over a specified period.
Eval Form The form used to evaluate the contact.
Weighted Percent (%) The total weighted percent score for the evaluation.
Exceed An X indicates the evaluation exceeds expectations.
Meet An X indicates the evaluation meets expectations.
Below An X indicates the evaluation is below expectations.
Table 12. Archive System Access Patterns Report Fields
Field Description
Access Date The date the contact was accessed.
Contact ID The ID of the contact accessed.
Contact Date The date the contact was recorded.
Calling Number The number of the phone that made the call.
Called Number The number of the phone that received the call.
Table 13. Audit Trail Access Report Fields
Field Description
Accessed By The name of the person who accessed the archives.
User ID The Windows login (and domain, if an Active Directory
system) of the person who accessed the archives.
Access Date The date the specified contact was accessed.
Agent The name of the agent associated with the contact.
Agent ID The agent’s ID.
Contact Date The date the contact was recorded.
Table 11. Agent Trend Report Fields — Continued
Field Description