User Guide

Quality Management Desktop User Guide
38 September 2009
Reports Tab
The Reports tab switches you to your web browser, where a list of reports available to
you are listed. From there you are able to display and print performance reports in a
number of formats. The formats available are as follows:
■ Acrobat PDF—Reports in PDF format can be viewed and printed from Adobe
Acrobat Reader version 6.0 or higher. The free Adobe Acrobat Reader is
available for downloading from
www.adobe.com.
■ CSV—Reports in CSV (comma separated values) format can be copied and
pasted into a spreadsheet or word processing program for further
manipulation. Note that there may be minor differences between the CSV
reports and the HTML/PDF reports due to limitations of the file format.
■ HTML—Reports in HTML format can be viewed and printed from your web
browser.
■ XLS—Reports in XLS format can be viewed and printed from Microsoft Excel.
The reports available for viewing depend on your role. Table 8 shows which reports are
available to each role.
Table 8. QM Desktop reports
Report Type Report Mgr Spvr Agent KW
Agent
*
Agent Scored Evaluation × × × ×
Agent Section Scores × × × ×
Agent Trend × × × ×
Archive Audit Trail Access Report ×
Archive System Access
Patterns
×
Enterprise Enterprise’s Group Average
Scores
×
Evaluation Evaluator Performance ×
Group Group’s Team Average Scores ×
Group’s Team Average Scores ×
Group’s Team Section Scores ×
Status User Recording Status × ×
System Status ×