User Guide

Recordings Tab
September 2009 35
Adding Comments to the Evaluation
Evaluators, managers, and supervisors can add comments to an evaluation either
while they are scoring it, or after they have completed scoring the form. Agents and
knowledge workers can add comments to an evaluation only after the evaluation has
been scored.
There are two types of comments:
■ Form comments—comments that apply to the entire evaluation
■ Section comments—comments that apply to a specific section
The Read button in the Form Comments and Section Comments pane is enabled
when comments are saved for the form or for a specific section. When you click the
Read button a popup window containing the comments already entered is displayed
(Figure 16).
NOTE: You must select a section to see the comments for that
section. If there are no comments for a section, the Read button is
disabled.
Comments are not added to the Read Comments window until you save them. If you
type a comment in the Add Comment window but do not save it, the next time you click
Add that comment will still be visible in the Add Comment window.
In the Read Comments window, each comment is identified with the name and role of
the person who entered the comment and the date and time it was entered.
Figure 16. Sample Read Comments window