User Guide

Recordings Tab
September 2009 31
First Name Manager
Supervisor
Evaluator
The agent’s first name.
Group Manager
Evaluator
The name of the group.
HR Manager
Supervisor
Evaluator
Yes/No. The contact has been marked as an
HR contact.
Id Agent
Manager
Supervisor
Evaluator
The contact’s ID.
Last Name Manager
Supervisor
Evaluator
The agent’s last name.
Reason Manager
Supervisor
Evaluator
The reason the contact was recorded as set in
the recording rule (First, Last, Longest,
Shortest, Random, Logging, Tagged,
Performance, and New Employee).
Team Name Manager
Supervisor
Evaluator
The name of the team.
Time Agent
Manager
Supervisor
Evaluator
The contact time.
Training Agent
Manager
Supervisor
Evaluator
Yes/No. The contact has been marked as a
training contact.
Zone Manager
Supervisor
Evaluator
The time zone where the contact was
recorded.
Table 6. Recordings Tab Fields — Continued
Field Viewed By Description