User Guide

Recordings Tab
September 2009 29
Recordings Tab
The Recordings tab (Figure 13) enables you to review a list of recorded contacts, and
from this list access the associated evaluations. It displays a table containing a list of
recorded contacts based on the node you select in the navigation tree.
The recorded contacts displayed in the Contact view depends on your role:
■ Evaluators see all active agents’ contacts (scored, unscored, in progress,
needs approval)
■ Managers see their current groups’ contacts (scored and needs approval)
■ Supervisors see their current teams’ contacts (scored and needs approval)
NOTE: Supervisors and managers only see unscored and in progress
contacts if they have been granted evaluation privileges by the
administrator.
■ Agents and knowledge workers see only their own scored contacts and
contacts designated as Training
Figure 13. Recordings tab for a supervisor