User Guide

Introduction
September 2009 23
Figure 8 shows the Evaluation View window playing a recording of a multiple-monitor
setup.
You can zoom in on the recording by selecting the Fit 1 To 1 option and using the
scroll bars to move around the window.
NOTE: Multiple monitor recordings are twice the size of recordings for
single monitors.
Bracketed and Interleaved Call Recordings
When an agent or knowledge worker handles two calls simultaneously by putting one
on hold and switching between them, the result can be either one or two recordings,
depending on if the calls are bracketed or interleaved.
Figure 8. Multiple-monitor recording