User Guide

September 2009 15
2
The QM Desktop Interface
Introduction
QM Desktop displays information on tabs. Which tabs you see and the level of
information presented on the tabs depends on your role and permissions. Roles,
permissions, and licenses are set by the administrator in QM
Administrator.
The available tabs for the Basic and Advanced licenses are shown in Table 1.
Table 1. QM Desktop display tabs per user role for Basic and Advanced licenses
Tab Evaluator Agent
Knowledge
Worker Supervisor Manager
Archive
User
Dashboard × × × ×
Recordings × × × × ×
Evaluation
*
* The Evaluation view is a window accessed by choosing a recording on the Recordings tab.
×× × ×
†
† Supervisors can display the Evaluations View for recordings of agents on their team. Supervisors
can only evaluate records of their agents if the privilege is enabled by the administrator.
×
‡
Archives × ×
‡
‡ If enabled by the administrator.
×
‡
×××
Reports × × × ×