User Guide

Automated Updates
September 2009 11
Automated Updates
QM can be configured to enable automated updates. This means that whenever a
newer version of QM is installed on the servers, all instances of the client applications
(QM
Administrator, QM Desktop, and QM Desktop Recording service) will also be
updated the next time they are started.
When automated updates are enabled, every time you start QM Desktop it checks to
see if there is an updated version available. If there is, it automatically runs the
update process.
NOTE: If the automated update process is running, do not attempt to
start any of the QM
Desktop applications, or another instance of the
automated update process may start.
When the automatic updating process occurs you will see a dialog box notifying you
that your instance of QM Desktop will be updated. Click OK and then follow the
instructions in the installation wizard that follows.
When the update is finished, you will see a final dialog box telling you that your update
is complete. Click OK, and then restart QM Desktop and log in as usual.
NOTE: If you cancel an update, the update will fail. However, you will
still see a message that the upgrade has completed. The next time
you start QM
Desktop, the automated update process will run again.