Troubleshooting Guide

Registry Entries
September 2009 7
Registry Entries
Site Setup
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\SQM\Site Setup
Table 2. Site setup registry entries
Value Type Description
APP VERSION string Version of the QM software
BRAND string Brand of QM software installed
1: Calabrio
0: Cisco
CALLCENTERLANG dword Software localization language
FirstRun dword 1: QM Configuration Setup has run to
completion
0: QM Configuration Setup has not run to
completion
INSTALL DIRECTORY string Root directory of the QM installation
INSTALLDIR string Base directory into which QM software is
installed
IOR HOSTNAME string Host name or IP address of the QM services
LDAP Bind DN string User ID used to log into the LDAP service
LDAP Connection
Timeout
dword Maximum time in seconds before a
connection attempt times out
LDAP Heartbeat
Enabled
dword 1: LDAP heartbeats enabled
0: LDAP heartbeats not enabled
LDAP Heartbeat Retry
Time
dword Heartbeat time, in milliseconds
LDAP Host 1 string Host name or IP address of the LDAP service
LDAP Host 2–5 string Host name or IP address of the backup LDAP
service(s)
LDAP LCC string Default logical contact center
LDAP Port 1 dword LDAP service port number