Troubleshooting Guide

Quality Management Troubleshooting Guide
6 September 2009
Service Names and Executables
The following are the QM services as listed in the Windows Services utility.
Table 1. QM services and executables
Service Name Executable
Quality Management CTI Service splkjservice.exe
Quality Management DB Cleaner Service splkjservice.exe
Quality Management DB Proxy Service splkjservice.exe
Quality Management Desktop Recording
Service
sqmservice.exe
Quality Management LDAP Monitor
Service
LDAPMonSvr.exe
Quality Management Mana Service splkjservice.exe
Quality Management Monitor Service MonitorServer.exe
Quality Management Network Recording
Service
RecordServer.exe
Quality Management Sync Service DirAccessSynSvr.exe
Quality Management Tomcat Service tomcat5.exe
Quality Management Upload Controller SQMUploadController.exe
PROXY Pro Gateway Service PgSvc.exe