Troubleshooting Guide

Troubleshooting Issues
September 2009 35
■ The dbproxy.log contains the following message.
Unknown Java Timezone ID: null. Endpoint Timezone
Cause. Unable to update timezone in the data because the timezone is
not in the tzmappings files (for example, Pakistan Standard Time). The
Java version shipped with QM does not include the Windows time zone
specified in the dbproxy.log.
Solution To update the tz database for Java to include your time zone:
1. Download the latest JDK DST Timezone Update Tool (tzupdater)
from the following URL.
http://java.sun.com/javase/downloads/index.jsp#timezone
The tool is bundled in a zip file.
2. Extract the the files from the zip file to a known directory. You can
chose to extract the file to the Java\bin folder. If you installed QM
in the the default location, the directory path is C:\Program
Files\Cisco\WFO_QM\Java\bin. If you do not know where QM is
installed, the install location is provided at HKEY_LOCAL_LOCAL_
MACHINE\SOFTWARE\Spanlink\SQM\Site Setup\Install
Directory.
3. Select Start > Run, type cmd in the Open field, and then click OK.
4. Enter the following command.
cd <directory-path>
Where <directory path> is the location of the Java\bin folder.
5. Enter the following command to check the current Java version
against the downloaded tzupdater.jar version.
java -jar <known-directory-path>tzupdater.jar -V
Where <known-directory-path> is the location of the
tzupdateder.jar file. If the tzupdater.jar is located in the Java\bin
directory, you do not need to specify the known directory path.
These commands are case-sensitive.
6. Enter the following command to update the JRE’s timezone
version.
java -jar <known-directory-path>tzupdater.jar -U