Troubleshooting Guide

Contents
Quality Management Troubleshooting Guide 5
■ Quality Management Documentation 5
■ Service Names and Executables 6
■ Registry Entries 7
Site Setup 7
Ident 8
■ Logs and Debugging 10
Setting the Default Debugger 10
Log Message Formats 12
Configuration Files 13
Enabling Debugging 14
Disabling Debugging 16
■ ContactDelete Utility 18
Using the Utility 18
■ Moving the Recording Storage Location 19
■ Audit Trail Error Messages 23
■ Troubleshooting Issues 28
Installation Issues 28
QM Configuration Setup Issues 30
Recording Issues 30
QM Administrator Issues 36
QM Desktop Issues 38
Service Issues 39
■ Troubleshooting Flowcharts 41
The QM Desktop Recording Service is not Recording Audio 41
The QM Desktop Recording Service is not Recording the Screen 48
QM Desktop does not Play Back Recordings 50
The QM Network Recording service is not Recording Client Calls 51
Index 53