Troubleshooting Guide

Quality Management Troubleshooting Guide
28 September 2009
Troubleshooting Issues
Installation Issues
Problem The client application installations do not download when the links on
the installation web page are clicked.
Symptom. When the install program link is clicked, a “HTTP 404—File
Not Found” error is displayed.
Cause. QM Configuration Setup was not completed successfully on the
QM server.
Solution On the QM server, navigate to the C:\Program Files\Cisco\WFO_
QM\bin folder and double-click PostInstall.exe to launch the QM
Configuration Setup utility.
If the Tools menu is inactive, QM Configuration Setup is running in
Initial mode, indicating that it has not yet been run to completion. If this
occurs, navigate to each window and verify that all required data is
entered, and then click Finish.
If Configuration Setup starts in Initial Mode, it was not completed
correctly. Go through each window and make sure that all required data
is entered, and then click Finish.
If Configuration Setup is running in Update Mode, choose Tools >
Generate Info for MSI Clients. This operation regenerates the client
installation files in the default location. After the operation completes,
try to install the client applications from the installation web pages
again. If the problem persists, contact technical support.
Problem The message, “Error 1500. Another installation is in progress. You must
complete that installation before continuing with this one.” is displayed
on a client desktop.
Cause. This message can appear when a user attempts to manually
upgrade the QM
Desktop Recording service after Automatic Updating
has already initiated an upgrade. Because the upgrade is running in
silent mode the user may not be aware that it is running.