Troubleshooting Guide

Audit Trail Error Messages
September 2009 27
Uploaded (voice/screen):
<number of voice and screen
files>
Description: The number of recorded voice and screen
files that have been uploaded to the server.
Action: None.
Uploads Stopped: Not enough
free space <path>.
Description: FTS has stopped uploading recordings to
<path> because the location at <path> is
full.
Action: Add more storage.
User is not configured to record:
<user name>.
Description: The logged-in user is not configured in QM.
No recording will take place.
Action: Use QM Administrator to configure the
user.
User is not licensed to record:
<user name>
Description: The logged-in user is not licensed.
Action: Use QM Administrator to license the user
and have the user log out and then log
back in to begin recording.
Voice recording failed to start. Description: Voice device failed to start recording.
Action: Restart the QM Desktop Recording service;
systems will initialize the voice device.
Zero byte file uploaded: <file
name>.
Description: The size of the uploaded file is zero.
Action: None.
Table 6. Audit trail error messages — Continued
Message Description/Action