Troubleshooting Guide

Quality Management Troubleshooting Guide
24 September 2009
Free Space <path, current (Mb)>. Description: Free space checks should occur
periodically. The default configuration puts
the check at every 18 seconds when free
space is less than or equal to 32000 Mb,
and every 10 minutes when free space is
greater than 32000 Mb. To be approved for
upload, free space must be greater than or
equal to the file size plus 90% of the failure
threshold. The default failure threshold is
1000 Mb. FTS uploads also write to the QM
database EventAudit table. FTS has
hardcoded warning thresholds of 32000,
16000, 8000, and 4000 Mb. Each time a
warning threshold is breached, the
appropriate message is written to the
EventAudit table and to the fts.log file.
Action: None.
Free Space: Checking free space
failed. Free space checking has
been disabled.
Description: At the startup of the QM Tomcat service on
the Voice and Screen servers, if FTS is
unable to run the free space check, it turns
off future free space checks.
Action: Troubleshoot why FTS was unable to run
the free space check.
Free Space: Checking free space
has been manually turned off.
Description: FTS Free space checking has been turned
off by the user. By default, it is enabled.
Action: FTS will no longer check free space for
storage on the Voice and Screen servers.
As a result, these servers might fill up until
there is no more room for more recordings.
The free space check should be enabled.
Free Space: Prior Warning
Cancelled. <path, current (Mb)>.
Description: A prior free space warning has been
cancelled.
Action: None.
Logged in with version: <current
version>.
Description: A QM user with the specified version of
QM Desktop Recording service installed
has logged in.
Action: None
Table 6. Audit trail error messages — Continued
Message Description/Action