Troubleshooting Guide

Audit Trail Error Messages
September 2009 23
Audit Trail Error Messages
Table 6 describes the audit trail error messages that can appear in the User
Recording Status and System Status reports generated through QM Desktop.
Table 6. Audit trail error messages
Message Description/Action
At least one required component
for screen recording is not
running.
Description: A component required to record the screen
is either not running or is not installed.
Action: In the Windows Services utility in Control
Panel, verify that the PROXY Pro Host
Service is installed and running.
Conversion from raw to spx failed. Description: Failed to convert the voice file from *.raw
to *spx format.
Action: QM Desktop Recording service will convert
the file later.
Extension number(s) is/are not in
the inclusion list: <extension
number(s)>.
Description: The extensions from the agent’s phone
cannot be found in the inclusion list. No
recording will take place.
Action: Add the extension(s) you want to record to
the inclusion list.
Extensions changed: <extension
number(s)>
Description: The extension number(s) for the logged-in
user have changed.
Action: None.
Failure to update metadata record
due to invalid value for this
metadata type
<key>:<value>:<key>, <invalid
value>
Description: The values in the metadata are not in the
correct format.
Action: Ensure that the agent/metadata tool is
putting the date and/or number values in
the correct format. Valid formats are
specified in the Quality Management
Administrator User Guide.
Failure to update metadata record
due to invalid key <key>:<invalid
key>
Description: The key that the metadata tool is using is
not correct according to what is defined in
QM Administrator.
Action: Check that the metadata tool or the agent
(if they enter the key) is using the correct
key as defined in QM Administrator.