Troubleshooting Guide

Quality Management Troubleshooting Guide
22 September 2009
To verify that new recordings are uploaded to the new location:
1. With archiving enabled, make a test call from a phone that is configured to be
recorded.
2. In QM Desktop, download that call on demand on the Archive tab and play it.
You will be able to do this if the call is uploaded to the correct location.
NOTE: If you do not enable archiving, you must wait for the normal
uploading cycle to occur before you can review the call on the
Recording tab.