Troubleshooting Guide

Moving the Recording Storage Location
September 2009 21
7. If you selected an external location, enter the username and password
required to access that location. If the user is a domain user, enter the name
with the format <doman>\<username>.
This user must meet these requirements:
■ The user must be known to the local server (must be a local user or a
trusted domain user).
■ If the user is a domain user, the domain specified has to be trusted by the
local server. This means the QM Recording Server being configured has to
be on a domain that is in (or is trusted by) the domain entered.
■ The user must be able to log on as a service.
■ The user must have read/write access to both the external drive location
entered AND the location where QM is installed on the local server.
8. Click OK.
9. Copy the recording files from the audio folder and all subfolders (for voice
recordings) or from the video folder and all subfolders (for screen recordings)
at the old location (default location is C:\Program Files\Common Files\
QM\recordings\) to the new location. The new location must have the audio
or video folder and all its subfolders. For example:
Copy: …old location\audio\
…old location\video\
To: …new location\audio\
…new location\video\
10. Rename the old location audio folder and/or video folder for backup
purposes.
After you have verified that the files in the new location can be accessed (see
the procedures below) and the move was successful, this folder can be
deleted.
To verify that the moved recordings can be played back:
1. Restart the QM DB Proxy Service and the QM Tomcat service.
2. Start QM Desktop and play back at least one QM recording (if applicable) and
one archive recording (if applicable).
3. If the playbacks are successful, restart the QM Upload Controller.