Troubleshooting Guide

Quality Management Troubleshooting Guide
18 September 2009
ContactDelete Utility
The ContactDelete utility (ContactDelete.exe) is a command line tool that is installed
on the Database Services server in the following location:
…\Cisco\WFO_QM\bin\ContactDelete.exe
It is used to permanently delete a specified contact from the database.
Once this utility is run on a record, no calculations or contact lists will include the
deleted contact. Other than the log file, there is no audit trail indicating the record was
deleted. The deletion is permanent—the contact cannot be recovered.
The utility’s logs are defined in a properties file located at:
…\Cisco\WFO_QM\config\ContactDelete.properties
The log files are:
…\Cisco\WFO_QM\log\ContactDelete.log
…\Cisco\WFO_QM\log\ContactDelete.dbg
Using the Utility
The syntax for this utility is as follows:
ContactDelete.exe <options> <uniqueID>
where:
■ <uniqueID> - The unique ID of the contact to be deleted.
■ <options> - Optional command parameters. The available command
parameters are as follows.
■ -h or --help - Describes utility usage and displays any options.
■ -f or --force - Deletes contact without prompting for deletion confirmation.