Troubleshooting Guide

Quality Management Troubleshooting Guide
14 September 2009
Enabling Debugging
By default, debugging is enabled. When debugging is enabled, keep in mind that the
more detail the debugging threshold provides, the slower the performance of your PC
and the bigger the size of the debug file. High debugging thresholds may also affect
the performance of other applications running on your PC.
There are three types of configuration files:
■ C++ files that use the *.cfg extension
■ Java files that use the *.properties extension
■ Java files whose file name begins with “log4j”
Each type of file uses a different syntax to enable debugging. The procedures below
describe the steps that must be followed for each type of file.
IMPORTANT: Disable debugging when it is no longer needed.
QM Desktop Recording client sqmService.cfg sqmService0001.log
QM Mana Service server manaEmergency.properties
QM Mana Service server manaservice.properties mana.log
QM Mana Service server splkSqmManaService.cfg splkSqmManaService0001.log
QM Monitor Service server MonitorServer.cfg MonitorServer0001.log
QM Network Recording server RecordServer.cfg RecordServer0001.log
QM Reporting server log4j.properties
†
ReportEngine.log
QM Reporting server log4j_qmr.properties
‡
SQMR.log
QM Uploader server dbUpload.properties dbUpload.log
QM Uploader server SQMUploadController.cfg SQMUploadController0001.log
QM Sync Service server DirAccessSynSvr.cfg DirAccessSynSvr0001.log
True Update client splkUpdate.cfg splkUpdate0001.log
* By default, this configuration file is located in the C:\Program Files\Cisco\WFO_
QM\Tomcat\webapps\fts\WEB-INF\config\ folder.
† By default, this configuration file is located in the C:\Program Files\Cisco\WFO_
QM\Tomcat\webapps\CalabrioReportEngine\WEB-INF\classes\ folder.
‡ By default, this configuration file is located in the C:\Program Files\Cisco\WFO_
QM\Tomcat\webapps\QMR\WEB-INF\config\ folder.
Table 4. QM configuration and log files — Continued
Service/Application Location Configuration File Log File