Administrator's Guide

Managing application servers 79
The lines should look like:
</web-server-log
<keep-alive-secs>120</keep-alive-secs>
6. Locate the following set of lines:
<execute-queue>
<name>eGainLive</name>
<thread-count>50</thread-count>
<threads-increase>1</threads-increase>
</execute-queue>
Allocate an adequate number of threads to chat queues. It should be 120% of the number of concurrent chat
sessions.
Repeat these tasks on all secondary application servers, if any.
Routine maintenance tasks
Creating backup copies
 Back up the Cisco_Home folder regularly. Exclude the log folder under Cisco_Home from the backup.
Archiving
 Purge archived activities to free up the disk space occupied by attachments of archived activities.
 Schedule archive jobs to run during your off-peak hours to avoid database performance bottlenecks.
Applying Microsoft security patches and service packs
Microsoft releases security patches and service packs to plug vulnerabilities in the operating system and various
programs.
 Apply these patches after confirming their impact on the application.
Important: Skip this step if your installation does not include Unified WIM.