Administrator's Guide

Setting up an integrated installation 71
To configure objects in Unified CCE:
1. Create a media class with the name CIM_OUTBOUND . Note that the names of media classes are case
sensitive. If you want to use some other name for the media class, you need to update the
Cisco_Home \config\ipcc\egicm_media_class_mappings.properties file with the new name.
Open the file in a text editor and locate
CIM_OUTBOUND. Replace it with the name of the media class. After
updating the properties file, restart Cisco Interaction Manager.
For details on creating a media class, see “Configuring media classes” on page 13.
2. Create an interruptible MRD. For details on creating an MRD, see “Configuring media routing domains
(MRDs)” on page 14. While creating the MRD, make sure you select the Interruptible option.
3. Add the MRD created in Step 2 to the application path list. For more details, see “Configuring application
path” on page 24.
4. For the MRD created in Step 2, create an IPTA skill group and a NIPTA skill group. While creating the
IPTA skill group, make sure you associate the IPTA agents with the skill group. For details on creating skill
groups, see “Configuring skill groups” on page 28.
Configuring objects in Cisco Interaction Manager
In Cisco Interaction Manager, you need to create:
 A user group and map it to the NIPTA skill group
 A user group and map it to the IPTA skill group
 A queue and map it to the MRD
To configure objects in Cisco Interaction Manager:
1. In the Administration Console, in the Tree pane, browse to Administration > Departments >
Department_Name > User > Groups. Create two user groups and map the IPTA and NIPTA skill groups
created in “Configuring objects in Unified CCE” on page 70 (in Step 4) with the two user groups. Make sure
you associate the NIPTA agents with the user groups mapped to NIPTA skill groups. For details, see the
Cisco Unified Web and E-Mail Interaction Manager Administration Console User’s Guide.
2. In the Administration Console, in the Tree pane, browse to Administration > Departments >
Department_Name
> Workflow > Queues. Create a queue and map the MRD created in “Configuring
objects in Unified CCE” on page 70 (in Step 2) with the queue. Also, configure the concurrent task limit of
the agents. For details, see the Cisco Unified Web and E-Mail Interaction Manager Administration Console
User’s Guide.