Administrator's Guide

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Welcome to Cisco® Interaction Manager™, multichannel interaction software used by businesses all over the
world to build and sustain customer relationships. A unified suite of the industry’s best applications for web and
email interaction management, it is the backbone of many innovative contact centers and customer service
organizations.
Cisco Interaction Manager includes a common platform and one or both of the following applications:
 Cisco Unified Web Interaction Manager (Unified WIM)
 Cisco Unified E-Mail Interaction Manager (Unified EIM)
About this guide
Cisco Unified Web and E-Mail Interaction Manager System Administration Guide discusses best practices for
maintaining your Cisco Interaction Manager installation. Intended for system and database administrators, this
guide will help you keep the installation in good health and to fine tune it to improve its performance.
This version of the guide is for installations that are integrated with Cisco Unified Contact Center Enterprise
(Unified CCE) or Unified System Contact Center Enterprise (Unified SCCE).
Document conventions
This guide uses the following typographical conventions.
Document conventions
Other learning resources
Various learning tools are available within the product, as well as on the product CD and our web site. You can
also request formal end-user or technical training.
Convention Indicates
Italic Emphasis.
Or the title of a published document.
Bold Labels of items on the user interface, such as buttons, boxes, and lists.
Or text that must be typed by the user.
Monospace
The name of a file or folder, a database table column or value, or a command.
Variable User-specific text; varies from one user or installation to another.