Administrator's Guide

Setting up an integrated installation 69
2. Log in as the system administrator.
3. Browse to Shared Resource > Services > Chat > Agent Assignment and verify that the Agent Assignment
process is running. If the process is in a stopped state, start the process by clicking the Run button.
Verify that the Agent Assignment process is running
4. Browse to Partitions > Partition > Services > Chat > Agent Assignment and start the Agent Assignment
service instance.
Start the Agent Assignment instance
Setting up web links for chat
To create a chat link on your web site:
 Open the code view of the host web page and add the edited link code (see page 62) from the entry point
properties at the appropriate point. You may need to ask your web master to perform this task.
Unified WIM is now ready for use. To verify, log in as an agent or supervisor, and perform basic tasks.